Service Policy

Effective Date:

1. Our Commitment

unitestore is dedicated to providing high-quality household products and exceptional customer service to customers across the United States. We strive to make your shopping experience seamless, with free shipping on all orders and hassle-free returns.

2. Order Processing

• Orders are processed within 1-2 business days (excluding weekends and US holidays).
• You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order ships.
• We reserve the right to cancel orders due to inventory unavailability, pricing errors, or suspected fraudulent activity (full refunds will be issued for canceled orders).

3. Product Quality

• All household products are inspected to meet our quality standards before shipment.
• If you receive a product that does not meet your expectations, you may return it within 30 days for a full refund (see our Return Policy for details).
• We offer product replacements for manufacturing defects, with free shipping for replacement items.

4. Customer Support

• Our customer support team is available to assist with order inquiries, product questions, and return requests.
• Contact methods:
  • Email: info@unitestore.shop (response within 24 business hours)
  • Phone: +44 7812440881 (Monday-Friday, 9:00 AM - 5:00 PM EST)

5. Pricing and Payments

• All prices are listed in US Dollars (USD) and include applicable state/local taxes (where required by law).
• We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods.
• Price adjustments: We honor price changes for up to 48 hours after order placement (contact us to request a price match).

Contact Information

Email: info@unitestore.shop
Phone: +44 7812440881
Address: 63 Blakeley St, Lynn Massachusetts 01905, United States